Return Policy

At ComicKaze, we strive to ensure your utmost satisfaction with your anime merchandise purchases. We understand that sometimes returns may be necessary, and we are here to make the process as smooth as possible. Please read our return policy guidelines below:

Eligibility for Returns:

Products are eligible for return within 7 days from the date of replacement.
To be eligible, the product must be in its original condition, unused, and in its original packaging.

Return Process:

To initiate a return, please send an email to our customer support team at [email protected] within the specified return window.
In the email, provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
Our customer support team will guide you through the return process and provide you with further instructions.

Verification and Approval:

Once we receive your return request, our team will review it for eligibility and verification purposes.
If the request meets the return policy criteria, we will provide you with a return authorization and instructions on how to proceed.

Returning the Product:

After receiving the return authorization, carefully package the product to ensure its protection during transit.
Ship the product back to us using a reliable shipping method with a tracking option. The return shipping cost will be borne by the customer.
We recommend using a shipping service that provides insurance for the package to safeguard against any damage or loss during transit.

Refund Process:

Once we receive the returned product and verify its condition, we will initiate the refund process.
The refund will be issued using the original payment method used for the purchase.
Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider’s policies.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:
Customized or personalized products.
Products that have been damaged, used, or altered from their original condition.
Items purchased during promotional or clearance sales, unless specifically mentioned otherwise.

Damaged or Defective Products:

In the event that you receive a damaged or defective product, please contact our customer support team immediately.
Provide details and supporting evidence, such as clear photographs, to expedite the resolution process.
We will assess the situation and offer an appropriate solution, which may include a replacement or a refund.
Please note that our return policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay updated.

If you have any further questions or require assistance with your return, please don’t hesitate to contact our customer support team at [email protected] We are here to help you and ensure your shopping experience with ComicKaze is enjoyable and hassle-free